Privacy Policy

Effective Date: 07/28/2025

Mechollage Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through our website, interactions, and services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect personal and non-personal information, including but not limited to:

  • Personal Information: Name, address, phone number, email address, service address, IP address, payment information, and communication history.
  • Account Information: If you create an account or schedule service, we may collect login credentials, system preferences, or service history.
  • Device Information: Browser type, operating system, device type, and referral URLs.
  • Usage Data: Pages visited, time spent on pages, and interactions with our website.

We collect this information through website forms, scheduling tools (e.g., ServiceTitan scheduler), cookies, service interactions, and customer communications.

2. How We Use Your Information

We use your information to:

  • Schedule and provide HVAC and electrical services.
  • Send confirmations, updates, and customer support messages.
  • Manage accounts, warranties, and maintenance plans.
  • Provide and improve website functionality and user experience.
  • Analyze usage and performance for website optimization.
  • Conduct marketing, promotions, and advertising (with opt-out options).
  • Comply with legal obligations.

3. Sharing Your Information

We may share your information with:

  • Service Providers: Including but not limited to ServiceTitan, payment processors, CRM platforms, hosting providers, and marketing services.
  • Business Partners: For joint promotions or service coordination (e.g., warranty management, maintenance contractors).
  • Legal Authorities: If required by law or to protect our rights.

We do not sell your personal information.

4. Cookies and Tracking Technologies

Our website uses cookies, pixels, and scripts to:

  • Remember user preferences
  • Enable scheduling features
  • Track performance (via tools like Google Analytics, Meta Pixel, etc.)
  • Personalize marketing and retargeting ads

You can control cookie preferences in your browser settings or via the banner provided on our website.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and secure servers. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain personal information as long as necessary to fulfill service obligations, comply with legal requirements, or for legitimate business purposes.

7. Your Rights and Choices

You may have the right to:

  • Request access or correction to your personal information.
  • Opt-out of marketing communications.
  • Request data deletion (subject to service obligations).
  • Disable cookies via browser settings.

To exercise your rights, contact us at service@mechollage.com.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies individually.

10. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with a revised "Effective Date."

11. Contact Us

If you have questions or concerns about this policy, contact:

Mechollage Inc.
4904 Rutherford Rd Suite 102,
Virginia Beach, VA, 23455
Phone: (757) 551-0198
Email: service@mechollage.com

Thank you for trusting Mechollage Inc. with your HVAC and electrical needs.

A Collage of FAQs

General Questions

What types of HVAC systems do you install?

We specialize in installing Daikin Fit systems—renowned for their energy efficiency, quiet performance, and compact design. We also offer a range of high-efficiency heat pumps, furnaces, and traditional split systems tailored to your home’s needs.

Is Mechollage a veteran-owned HVAC company?

Yes. Mechollage was founded by a U.S. Air Force veteran and remains locally operated with the same core values of discipline, integrity, and service. We’re proud to bring these principles to every home we work in across Hampton Roads.

What kind of warranty comes with my new system?

Our top Daikin systems like Rudee & Linkhorn packages come with up to 12 years of coverage for parts & labor when routine maintenance is done correctly. It’s important to note that a Limited/Basic 12-year or a 10-year manufacturer’s warranty typically only covers equipment parts—not the labor to install, repair, or maintain them. That’s why our extended labor and M Membership adds significant long-term value and peace of mind.

Do you offer financing for HVAC installations?

Yes. We partner with lenders like GoodLeap and Service Finance to provide flexible financing options, including $0 down and 0% interest for up to 12 months. Many customers are pre-approved online before calling.

What areas around Virginia Beach do you serve?

Our service area includes Virginia Beach, Chesapeake, Norfolk, Portsmouth, and Suffolk. We focus on prompt, reliable service within these communities to maintain the highest level of customer care.

Do you offer emergency HVAC repairs after hours?

Yes. Our team is on call 24/7 to respond to urgent issues with your heating or cooling system. Whether it’s a weekend or late at night, we’re ready to help restore comfort fast.

How quickly can I schedule HVAC service in Virginia Beach?

We offer same-day repairs & maintenance, even estimate requests, or next-day appointments for most services across our service areas. Our team works hard to minimize downtime and get your HVAC system running again quickly.

Don't see what you're looking for? Ask our team.

Heating Service Questions

Does Mechollage help with heating system upgrades?

Absolutely. Whether you need a furnace replacement or a new heat pump installation, Mechollage provides expert consultations and free estimates.

Does Mechollage offer energy-efficient heating solutions?

Yes, Mechollage installs high-efficiency heating systems that can help reduce your energy usage and qualify for rebates in Virginia Beach and surrounding areas.

What are the signs I need heating repair from Mechollage?

Watch for high energy bills, uneven heating, strange noises, or a furnace blowing cool air. Mechollage offers 24/7 emergency heating repairs.

How often should I schedule heating maintenance with Mechollage?

It’s recommended to schedule heating maintenance annually. Mechollage’s M Max Plan includes regular 38-point inspections for maximum efficiency and longevity.

What types of heating systems does Mechollage install and repair?

Mechollage services furnaces, heat pumps, ductless mini-splits, and hybrid systems for both residential and commercial clients.

Don't see what you're looking for? Ask our team.

Heating Repair Questions

Will Mechollage provide an estimate before starting the heating repair?

Absolutely. You'll receive a full diagnostic and repair estimate before any work is done, so there are no surprises.

What brands does Mechollage repair for heating systems?

Mechollage services all major brands, including Trane, Carrier, Lennox, Goodman, and more. Our certified technicians can handle warranty and out-of-warranty repairs.

Is same-day heating repair available from Mechollage?

Yes, Mechollage offers same-day heating repair services throughout Virginia Beach, Chesapeake, and surrounding areas especially for emergency situations.

How do I know if I need heating repair from Mechollage?

Signs include inconsistent heating, strange noises, frequent cycling, higher energy bills, or the system not turning on. Mechollage offers 24/7 heating repair in Virginia Beach.

What are the most common heating problems Mechollage repairs?

Mechollage Heating, Cooling & Electrical frequently repairs malfunctioning thermostats, pilot light issues, broken heat exchangers, dirty burners, and faulty blower motors.

Don't see what you're looking for? Ask our team.

Heating Maintenance Questions

Can heating maintenance help me avoid costly repairs

Definitely. Routine maintenance from Mechollage Heating, Cooling & Electrical identifies small issues early before they lead to expensive repairs or replacements.

Is heating maintenance covered under a Mechollage membership plan?

Yes. All Mechollage membership plans (M Basics, M Essentials, M Protector, and M Max) include seasonal heating maintenance visits.

What’s included in Mechollage’s heating maintenance service?

Mechollage performs a 38-point inspection covering the furnace, heat exchanger, blower assembly, thermostat calibration, filter check, and electrical components.

Why is regular heating maintenance important in Virginia Beach?

Routine heating maintenance ensures efficient operation, prevents breakdowns during winter, extends equipment lifespan, and can reduce utility bills.

Don't see what you're looking for? Ask our team.

Cooling Service Questions

Does Mechollage provide emergency cooling repairs in Virginia Beach?

Yes. Mechollage Heating, Cooling & Electrical is available 24/7 to restore your comfort quickly during AC outages.

Can Mechollage replace my old AC system with an energy efficient model?

Definitely. Mechollage offers energy-efficient AC installation services with SEER-rated equipment that meets the latest efficiency standards.

Does Mechollage offer seasonal air conditioning tune-ups?

Yes, Mechollage provides spring and summer AC maintenance plans to optimize performance and prevent costly breakdowns.

How can I tell if my AC needs repair?

If your AC isn’t cooling properly, emits strange odors, or causes rising utility bills, please call Mechollage Heating, Cooling & Electrical for diagnostics.

What cooling system does Mechollage service?

Mechollage services central air conditioning units, ductless mini-splits, and smart cooling systems for homes and businesses.

Don't see what you're looking for? Ask our team.

Cooling Repair Questions

Will Mechollage repair my older AC unit or recommend replacement?

Mechollage will assess your system and advise on the most cost-effective option. Repairs are possible even for older units if parts are available.

How long does a typical cooling repair service take?

Most standard air conditioning repairs can be completed within 1–2 hours after diagnosis, depending on the complexity and part availability.

Does Mechollage offer emergency cooling repair in summer months?

Yes, Mechollage Heating, Cooling & Electrical offers 24/7 emergency AC repair across Virginia Beach and surrounding cities.

How can I tell if my AC needs to be repaired?

Symptoms include warm airflow, poor airflow, odd smells, leaking water, strange noises, or a tripped breaker. Call Mechollage for fast cooling diagnostics.

What cooling issues does Mechollage commonly repair?

Common cooling repairs include refrigerant leaks, frozen coils, compressor issues, faulty capacitors, and broken thermostats.

Don't see what you're looking for? Ask our team.

Cooling Maintenance Questions

How do I schedule a maintenance visit with Mechollage?

Call or text (757) 866-4660 or visit the Mechollage website to book your next cooling maintenance appointment.

Can regular AC maintenance lower my energy bills?

Absolutely. Well maintained cooling systems run more efficiently and use less energy, potentially saving you 15–20% on utility bills.

Is AC maintenance included in Mechollage membership plans?

Yes. Bi-annual maintenance visits, including springtime cooling checks, are included in all Mechollage service plans.

How frequently should I schedule cooling maintenance?

You should have your air conditioner serviced once per year—ideally in spring—before the Virginia Beach summer heat kicks in.

What does Mechollage include in an AC maintenance visit?

The AC tune-up includes coil cleaning, refrigerant level checks, drain line clearing, electrical testing, air filter check, and thermostat calibration.

Don't see what you're looking for? Ask our team.

Mechollage Financing Questions

What kind of monthly payment should I expect?

Monthly payments vary based on the total cost and terms you select. Many of our Virginia Beach customers qualify for affordable plans starting as low as $89 per month. We’ll help you find the best fit for your budget.

Can I finance both installation and equipment?

Yes. Financing can cover the full cost of your HVAC system, including equipment, installation, and any necessary upgrades so you can manage everything under one monthly payment.

How long does the financial approval process take?

In most cases, approvals take just a few minutes. Our team will walk you through the process during your appointment so you can move forward without delays.

Will applying for financing affect my credit score?

Most of our financing partners offer a pre-qualification process with no impact to your credit score. You can review your options risk-free before moving forward.

What financing options are available for HVAC systems?

We partner with trusted lenders like GoodLeap, Breeze, and Service Finance to offer flexible financing options for Virginia Beach homeowners. Choose from 0% interest plans, low monthly payments, and no upfront costs depending on your credit and preferences.

Don't see what you're looking for? Ask our team.

M Membership Questions

Don't see what you're looking for? Ask our team.

How do I sign up for a Mechollage Heating, Cooling & Electrical plan?

You can sign up directly through our website or by calling (757) 866-4660 to speak with a customer care specialist.

Can I transfer my Mechollage membership if I move?

Yes, Mechollage allows you to transfer your membership plan to your new home or to the next homeowner.

Are Mechollage membership plans worth it for homeowners?

Yes. Membership plans provide peace of mind with priority service, savings on repairs, and regular maintenance for heating and cooling systems.

What’s the difference between M Essentials and M Protector membership plans?

M Essentials offers a $69 diagnostic fee and a 12-month repair guarantee, while M Protector includes a $59 fee, lifetime repair guarantee, and $75/year toward equipment replacement.

How much do the membership plans cost?

We offer four types of membership plans:

  • M Basics: $17.50/mo
  • M Essentials: $22.50/mo
  • M Protector: $32.50/mo
  • M Max: $67/mo

what our customers say

Was the best experience working with an outside contractor. From start to finish working with Matt , Lisa and the team Mark brought in was exceptional. The team never missed a beat in communicating with me about any issue good or bad. Willing to work with me on changes I recommended as well as their

Russ Tilson
July 2, 2025

Rakim was lovely and efficient, quickly fixing our home AC system. I almost want it to break again so he comes back!

Kathleen Kubicki
June 27, 2025

I'm a very satisfied customer I had a problem with my age back system and he came out the very next day and fixed the problem. Rakim was very professional and he had no problem with explaining everything to us letting us know what to do if anything ever occurs I definitely will use their services ag

Geneva Mccolley
June 26, 2025

Both Rakin and the young Lady were very professional! Service was great and would recommend Mechollage Inc. to my family and friends.

Brenda Salacup
June 25, 2025

Their technician, Will, was very efficient and did an excellent job evaluating and cleaning up my ac unit. He was polite, timely and professional. A good, efficient experience.

Janet Van Horn
May 23, 2025

I highly recommend Mechollage! The entire team was extremely patient, communicative, and professional. From Isabel taking the initial information to Rusty the technician who came out twice for two different estimates. The true stand out for me has to be Will. He stayed in contact with me every step

Jenise Schedrin
May 8, 2025

Jerome arrived promptly. He was friendly, courteous, and professional; asking questions prior to commencing with addressing the task. He completed the repairs in a timely manner and to my full satisfaction. He was personable and made the entire process very pleasant.

Rha Phad
April 16, 2025

Jerome arrived promptly to service our generator. Very professional and friendly. Excellent work. We are new clients, and everyone at Mechollage with whom we interacted was friendly and most helpful from initial contact to follow-up call.

Marilyn Melchor
April 10, 2025

Great experience. The technician explained each step of the process and where other companies did not deliver on the quality of their work. He even provided tips for both cold and hot temperatures to maximize efficiency.

Thomas Quinn
April 10, 2025

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