TERMS & CONDITIONS

Effective/Updated Date: July 31st 2025

The following general terms and conditions apply to all estimates and/or contracts from/with Mechollage, Inc. (the “Company”), as well as all Membership Plans – however, there are additional terms and conditions specifically for those subscribing to MembershipPlans set forth below, and if there is a conflict between the general terms or conditions and the Membership Plan terms and conditions below, then the Membership Plan terms and conditions will prevail/apply.

1. Warranty

The following warranty terms apply depending on the type of work performed under this agreement. Different portions of work may carry different warranty periods and limitations:

a. Manufacturer Warranty Coverage:‍

For new equipment and materials, warranty coverage will follow the manufacturer’s terms. Most Daikin Fit systems include up to 12 years parts and labor coverage, but this requires compliance with the manufacturer’s terms — including proof of routine professional maintenance and installation by an authorized dealer.

b. Company Workmanship Warranty:‍

Mechollage includes a one-year labor warranty on installation and workmanship from the date of occupancy or beneficial use, whichever comes first, unless otherwise specified in your system package or proposal.

c. What’s Not Covered:‍

The following are not covered under any warranty:

• Consumables and maintenance items such as filters, belts, lamps, fuses, sewer stoppages, or electronic components considered wear-and-tear
• Service calls resolved by restarting the equipment or adjusting user settings
• Cosmetic damage or noise issues not tied to function or performance
• Failures resulting from lack of proper routine maintenance
• Damage caused by customer misuse, external events (e.g. flood, pests, or electrical surges), or unauthorized alterations

d. Labor Coverage Limits:‍

Unless your package includes extended labor coverage (e.g., through an M Membership or bundled Daikin labor warranty), labor costs are not included after the first year. A 10-year limited warranty typically applies to parts only, not labor.

e. No Implied Warranties:‍

No additional warranties are implied or assumed unless expressly stated in writing.

f. Used Equipment:‍

No warranty is provided for used equipment, refurbished systems, or reused components.

g. Damages:‍

Mechollage shall not be liable for special, indirect, or consequential damages, including lost productivity, secondary system failure, or personal inconvenience. The warranty only covers repair or replacement of the affected component or labor explicitly included in the original scope of work.

h. Warranty Voiding Conditions:‍

Any unauthorized modification or servicing by a non-Mechollage technician will void all warranty coverage, including manufacturer warranties where applicable.

i. Customer Responsibility:‍

It is the customer’s responsibility to retain records of service history, including preventive maintenance, to maintain eligibility for extended coverage. Proof of regular maintenance may be required to process warranty claims.

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2. Right to Cancel

In accordance with the Federal Trade Commission’s Cooling-Off Rule and applicable state laws, you, the buyer, may cancel this agreement without penalty by providing written notice no later than midnight of the third (3rd) business day following the date of this transaction.

To cancel, you must submit a signed and dated written notice of cancellation and deliver it to:

Mechollage, Inc.
4904 Rutherford Rd Suite 102,
Virginia Beach, VA 23455
or via email at support@mechollage.com

This right applies only to transactions that are not initiated in person at the Company’s place of business, and does not apply to:

• Emergency services or same-day installations already completed at your request
• Custom-ordered systems or parts that have already been ordered or installed
• Subscription-based Membership Plans that are outside the 30-day cancellation window

If any equipment has been delivered, installed, or commissioned within the 3-day cancellation period, you may still cancel but will be responsible for:

• Return shipping of unused equipment
• Restocking fees, if applicable
• Labor costs already incurred, including removal

Refunds for valid cancellations will be issued within 10 business days of written cancellation and return of any applicable equipment.

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3. Payment; Collection

a. Unless otherwise agreed in writing, progress billings for installation or project-based work will be issued upon (i) completion of significant project milestones or (ii) at the end of each month—whichever occurs first—as determined by Mechollage, Inc. All invoices are payable upon receipt unless other terms are clearly specified.

b. Any quoted or estimated price is subject to change based on scope modifications, material or equipment upgrades, customer-approved add-ons, or field conditions that affect labor and time.

c. If the customer intends to seek reimbursement from a third party (e.g., an insurance company, warranty provider, or manufacturer), such reimbursement will not delay or reduce the customer’s direct payment obligations to Mechollage. The customer remains primarily liable for payment in full.

d. Failure to remit payment within thirty (30) calendar days of the invoice date may result in:

• Suspension of warranty coverage
• Suspension of future service scheduling
• Withholding of Membership Plan benefits and discounts
  until all outstanding balances are resolved.

e. Delinquent accounts may be subject to:

• Interest charges of 5% per month or the maximum rate permitted by law, whichever is lower
• Reasonable costs of collection, including legal fees, court costs, and agency fees

f. For customers enrolled in third-party financing, terms and conditions of that financial provider will apply. However, any financing approval does not relieve the customer of payment responsibilities if financing is later denied or canceled.

g. Mechollage reserves the right to decline future service or warranty claims for accounts with overdue balances or repeated payment issues.

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4. Job Site Facilities

a. Unless otherwise agreed upon in writing, the customer is responsible for ensuring that the following basic utilities and site conditions are available and accessible during the scheduled service window:

    i. Safe, reliable access to electrical power within fifty (50) feet of the work area
    ii. Access to restroom facilities, either permanent or temporary
    iii. Access to a working phone line or mobile signal in case of emergency
    iv. A clear area or appropriate means for trash and debris disposal, including a dumpster if necessary for larger projects

b. In the event that any of the above are not available, Mechollage reserves the right to:

• Reschedule or postpone service
• Or bill the customer for temporary solutions required (e.g., portable power supply, sanitation unit, trash haul-off, etc.)

c. Mechollage retains the right to suspend or delay service if site conditions are deemed unsafe, unsanitary, or obstructed, including but not limited to: blocked equipment access, aggressive animals, extreme debris, or environmental hazards.

d. For residential service, customers are asked to ensure that HVAC or electrical systems are easily accessible at the time of appointment (e.g., no locked gates, cleared crawlspaces or attics, etc.). Missed appointments due to lack of access may result in a trip charge or cancellation fee.

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5. Legal

a. Indemnification
To the fullest extent permitted by law, the customer agrees to indemnify, defend, and hold harmless Mechollage, Inc. (“Company”), including its owners, employees, subcontractors, and agents, from and against any and all claims, damages, losses, liabilities, or expenses (including attorney’s fees) arising from or relating to services performed under this agreement—except in cases of the Company’s sole and direct gross negligence or willful misconduct.

b. Governing Law & Venue
This agreement shall be governed and construed in accordance with the laws of the Commonwealth of Virginia. Any disputes arising from this agreement shall be exclusively resolved in the appropriate General District or Circuit Court located in Virginia Beach, Virginia.

c. Entire Agreement
This agreement, along with any attached exhibits or written proposals, constitutes the entire understanding between the customer and Company. It supersedes all prior verbal or written communications, representations, or agreements, and may only be modified in writing signed by both parties.

d. Severability
If any provision of this agreement is determined to be unenforceable, the remainder shall remain valid and enforceable to the fullest extent permitted by law. The unenforceable provision shall be modified to best reflect the parties’ original intent.

e. Acceptance of Agreement
Acceptance of the Company’s proposal may be communicated in any of the following ways:
    – Signing of estimate, proposal, or contract
    – Issuance of a purchase order
    – Electronic approval or written confirmation (including email)
    – Submission of deposit or full payment
    – Scheduling of service via phone, online scheduler, or ServiceTitan platform
Such acceptance constitutes binding agreement to these terms in full.

f. Limitation of Liability
To the extent permitted by law, the Company’s total liability for any claim arising from services performed shall not exceed the total fees paid by the customer for the specific work giving rise to the claim. The Company shall not be liable for indirect, incidental, or consequential damages, including lost profits, delays, or equipment downtime.

g. Force Majeure
Mechollage shall not be held liable for delays or failures to perform due to causes beyond its reasonable control, including but not limited to: acts of God, extreme weather, fire, flood, pandemic, governmental regulations or shutdowns, labor disputes, supply chain disruptions, or unanticipated equipment/material shortages. In such cases, a reasonable extension of time will be granted to complete the work.

h. Compliance with Laws
The Company agrees to perform all work in compliance with applicable local, state, and federal regulations, including those related to building codes, permits, and inspections. However, responsibility for obtaining permits or coordinating inspections must be agreed upon in writing prior to commencement of work.

i. Change Orders & Modifications
Any changes to the scope of work, cost, materials, or timeline must be documented in a written change order signed by both parties. Failure to document changes in writing does not invalidate the Company’s right to recover compensation for work performed under principles of quantum meruit or to prevent unjust enrichment of the customer.

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ADDITIONAL TERMS & CONDITIONS FOR MEMBERSHIPS

References below to “we,” “us,” and “our” refer to the Company, and references below to “you” or “your” refer to the customer.

Conditions of Coverage. Upon initial visit by technician, the system will be inspected for compliance with Company criteria. Items determined to be necessary to bring system up to said criteria will be the responsibility and expense of the customer, and coverage under the membership will not be applicable until such criteria is met.

Service Hours: Normal services which are part of membership coverage (including preventative maintenance inspections) will be performed during Company’s regular working hours, Monday through Friday, 8:00 am to5:00pm. Emergency service will be provided and billed at Company’s prevailing rates. Emergency service constitutes no cooling, no heat or water leaking where property damage may occur, as reasonably determined by Company in its discretion.

Repairs; Parts; Labor: Any repairs required beyond those provided by membership coverage will be brought to customer’s attention, and Company’s technician will not proceed with any such repairs unless customer authorizes the same. Services not covered by membership will be invoiced, and payment shall be due for same, upon completion.
In the event that the equipment under plan coverage is no longer economically repairable, we will providecustomer with a quote to replace, and until replacement takes place no further service work will be performed. Customer is to keep equipment accessible and free from any obstructions that deter proper servicing of equipment. Areas around equipment, including crawl space must be accessible. Obligation to furnish replacement parts is subject to availability of parts from normal sources of supply. If parts are unavailable or obsolete contract coverage on these items is voided.

The membership service plan does not include any parts, materials, or labor except those specifically stated in your plan agreement. Services will be billed at the discounted rate set forth in the service plan. Any additional service work required beyond the preventative maintenance or by separate service call will be billed at the discounted rate of the service plan.
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Term: The term of the membership plan coverage is effective on the date of invoice and will remain in force for one (1) year. Unless we notify you in writing within 30 days before the renewal date of any changes, we will renew this agreement for the same price and terms. Also be advised that the service plan will remain active for the full term unless a written notice of termination by the customer has been received by the Company. Please allow two weeks for termination processing. Fees owed for membership plans which are not paid in full within three months will be removed from customer’s account and any services performed during this period will be billed at Company’s prevailing (non-discounted) rates. Upon breach of terms or default in payment, Company reserves the right to withhold service. Failure on the part of the customer to make payment when due shal relieve the Company of the entire obligation of providing service under the service plan.

Renewal: Agreement is self-renewing and will renew annually at prevailing rates, terms and conditions, unlessand until terminated by either party in writing on or before the date of renewal, not more than 30 days fromrenewal date.

Payment: Customer shall pay the full amount of any invoice within 7 days of the invoice, or as otherwiseindicated on the invoice. If the customer does not pay the invoice when due, without prejudice to any otherremedies Company may have, Company may charge interest as set forth in the general terms and conditions.

Cancellation: Either party may cancel the service plan at or before the time of its renewal by providing 30 dayswritten notice no later than 30 days prior to renewal date. After 30 days from initial invoice date there is norefund of the amounts owed for the remainder of the term. Plans are transferable to a new homeowner whenservice is established with the Company.

Exclusions: Plan coverage does not cover parts or labor when failure is a result of the following:Unnecessary or nuisance calls will be charged and paid by the customer at prevailing rates. Examples of suchare thermostats incorrectly set or in the off position, emergency switches or disconnects turned off, clogged airfilters, circuit breakers tripping and blown fuses due to power outages, etc. Company will not be heldresponsible for any changes, additions or deletions to existing equipment that may be dictated by local codes,government authorities, insurance companies, or any other third party unless authorized and paid for by thecustomer.Plan does not cover loss or damage resulting from fire, water, windstorm, hail, lightning, earthquake, theft, riot,misuse or abuse, or any other circumstance beyond Company’s control.Plan does not cover high voltage electrical work, blown fuses, disconnects, circuit breakers, plumbing or piping,or other equipment beyond that listed herein - this also includes non-working parts of equipment, includingdiffusers, ductwork, blower housings, coils, unit cabinet, trim, pipes, supports, insulation, etc. Additionalequipment used in conjunction with the operation of the system, such as humidifiers, air cleaners, electronicthermostats, etc. is not covered. Design criteria, air balancing, improper sizing, or design deficiencies beyondfailure of equipment covered herein would be subject to an additional charge.Liability for injury or damage to persons or personal property, or consequential damage resulting from defectsin or non-operation of equipment or its accessories, or resulting damage from emergency drain pans or cloggedcondensate drain lines, are not covered. Variable speed replacement parts are not covered.

Default by Customer: Company reserves the right to terminate coverage without notice or refund if any of thefollowing occur: Customer permits any person other than an employee or authorized representative ofCompany to perform service on customer’s equipment; Customer fails to keep account current in accordancewith existing credit policy of Company (in such case, Company reserves the right to withhold service).

Preventive Maintenance Inspection (PMI): This service is provided under the plan but in itself holds nomonetary value. It is the customer’s responsibility to contact our office to schedule inspection. Company is notresponsible if PMI is not performed due to the unavailability of customer to schedule work.

Customer Representation: It is understood that all covered equipment is in proper operating condition at thetime of enrolling in the plan, and that any intentional misrepresentation as to the condition or age of theequipment shall relieve Company of its obligations to repair the equipment.

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Contact Us

If you have questions or concerns about these terms & conditions, contact:

Mechollage Inc.
4904 Rutherford Rd Suite 102,
Virginia Beach, VA, 23455
Phone: (757) 551-0198
Email: service@mechollage.com

Thank you for trusting Mechollage Inc. with your HVAC and electrical needs.